FAQ's

FAQ'S FOR PARENTS/CAREGIVERS

General Questions

Q: How do I contact someone to ask questions about any topic?

A: Call or text anytime at 720-515-8892 or send us a message through the Contact us Page.

Q: Is there a money-back customer satisfaction guarantee?

A: Yes.  Contact Littletunes for any request.  

Q: What are the benefits of early childhood music classes?

A: Scientific research demonstrates that early childhood music supports all areas of child development including intellectual, social-emotional, motor and language skills.  

Classes & Scheduling

Q: How long is each class?

A: 30 minutes

Q: What computer equipment is needed to take a class?

A:  Any Apple or Android device with a webcam (smartphone, tablet, laptop or computer).

Q: How can the class be accessed online?

A: Littletunes Music will send you a link to access your virtual classroom before the class begins.

Q: What musical equipment is needed to participate in a class?

A: None.  However, we encourage parents to purchase a small musical instrument or instruments which can be utilized before or after class.  A list of recommended instruments is shown under the Products section of the website.

Q: Does the parent/caregiver need any prior musical training before a class?

A: Not at all!

Q: Is the parent/caregiver required to attend the class along with the child?

A: Yes.

Q: Are classes offered for children with special needs?

A: Yes.  Call, email or text us and we will organize the right fit for special accommodations.

Q: Do I need to schedule a lesson before attending?

A: Yes.  When you hit the Attend button on the Book a Class page on the website, you will be emailed the link to access the virtual classroom.

Q: How do I cancel a scheduled lesson?

A: A lesson can be cancelled by clicking on the lesson confirmation email sent to you by Littletunes Music.  Any lesson can also be canceled through the schedule feature in your online account with us.  You can also cancel a lesson by calling, emailing or texting Littletunes Music. 

Q: What happens if the teacher is sick or otherwise unable to teach a class?

A:  On a best efforts basis, Littletunes will provide a substitute teacher.  If a substitute teacher is not available, the class will be canceled and removed from the schedule.

Q: Does Littletunes offer classes on holidays?

A: Littletunes offers classes everyday of the year except New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Teachers

Q: What experience do teachers have?

A: Littletunes teachers are required to have at least two years early childhood teaching or relevant experience before joining Littletunes.  

Q: How does Littletunes select teachers?

A: Teachers are selected with a thorough interview process including teaching observation and background checks.

Q: Is it possible to evaluate different teachers ?

A: Yes.  Parents/caregivers can participate in any class taught by any teacher at any time.

Administration

Q: How are time zones managed in the scheduling process?

A: All classes and appointment times are shown in Mountain Time. 

 

Q: How are payments handled ?

A: All payments are managed with a credit or debit card (or via gift certificate).   

Q: Can I purchase classes one at a time?

A: Parents/caregivers are provided the opportunity to try out the system with a free 7-day trial period.  Thereafter, classes are assessed with the low cost monthly subscription price.  Classes are not available to purchase one at a time.

 

Q: Is it possible to purchase gift certificates?

A: Yes!  Please email, call or text us and will can organize a gift certificate for you.  Gift certificates are sold in any denomination.  Gift cards are valid for use one-year after purchase.

Video-Conferencing

Q: What video-conference system is used for the classes?

A: Zoom.

Q: Is it possible to test the video-conference system before the class begins?

A: Yes, just call or text us to organize a test.

Q: What happens if there is a problem with video conference connection?

A: Call or text us as soon as any problem arises and we will work to take corrective action.

 

Billing / Account Management

Q:  Is it possible to access my schedule, billing history and other account information?

A: Yes.  This information is available 24/7 with our online customer account system.  You will have access to the system starting with the 7-day trial period.

Q: How do I cancel my subscription?

A: You can cancel the subscription anytime through the online customer account system.   You will continue to have access to all classes until the last day of the monthly subscription period.

©2020 by Littletunes Music